Paws Wright Inn - Regina Dog and Cat Boarding Kennel

Frequently Asked Questions

Q. What are your times for pickup and dropoff?

Over the past few years, through your loyalty and support, Paws Wright Inn has become one of the premier kennels in the Queen City area. We appreciate all of your support and are working hard to maintain and improve your experience. We are implementing a few changes to our drop off/check out system as well as our booking system. These changes should allow us to keep our boarding facility running efficiently with the care of your pets at the forefront.

1. We will now have scheduled drop off and pick up times. This process is needed to ensure we can maintain a properly clean and disinfected pet environment.

Drop Off and Pick Up Times will be:

Monday to Friday: 9am to 5pm
Saturday and Sunday: 10am to 5pm

If you would like to arrange a drop off or pick up other than the posted times it may be possible for an additional charge. These special circumstances will be dealt with on a case by case basis and will require the customers to communicate this request at the time of booking.

2. We reserve the right to adopt a 2 day minimum stay or charge on weekends. Our kennel is always a very busy place and this protocol may be needed to ensure we maximize our space during peak times. This will allow a customer to book for 1 day but it may result in being charged for 2 days if the weekend is during a peak booking time.
a. There is a 4 day minimum charge between December 22nd and December 28th. These bookings must be pre-paid and are non-refundable.

3. We will now require a credit card number during the booking process. This credit card will remain on file until the booking and stay has been completed and will only be used to off set any unpaid charges.

4. We are requiring a 48-hour notice of cancellation for all bookings. We often have a waiting list and this ensures we have enough time to rebook the cancelled space and adjust our staff appropriately. Failing to give this required notice will result in a $66.00 late cancellation fee.

If you have any questions or comments please contact us directly and we would be appy to discuss them with you.

We appreciate your support and the opportunity to care for your wonderful pets!

Q: Why can't we pick up our pets while you are there on Sundays of long weekends?
A: PWI is dedicated to the care of the animals, and realize that most people have family gatherings during long weekends. As such, we are there to provide care for your pets. Since long weekends are busy, we like having the extra time to care for your pet. We won't deny the opportunity for an owner to pick up their pet, however, an extra fee may be charged for the service.
Q: So you recommend a visit. When can we tour Paws Wright Inn?
A: Feel free to stop by anytime during regular business hours for a tour, and we will be happy to give you a tour. Office hours are Monday - Friday 9am - 6pm and Saturday - Sunday 10am - 6pm.
Q: What can I bring when my dog comes to board?
A: We suggest bringing your dog's regular food and a blanket or towel that has the comforting scent from home. Please ensure your dog is wearing a nylon or leather collar. For safety reasons choke chains and pinch collars cannot be worn while in the kennel.
Q: What vaccines does my pet require?
A: We feel that the decision to vaccinate your dog is a choice to be made between you and your veterinarian, based on your dogs individual medical needs. We will accept non-vaccinated animals, only after consulting with your veterinarian about their overall health and/or antibody titre count verification. Dogs require the combination vaccine (includes distemper, adeno and parvo) and Rabies. Please ensure that you have all vaccinations done at minimum 14 days prior to boarding with us. We still do recommend the Bordetella vaccine ("kennel cough" vaccine) but like all vaccines, it must be done a minimum of 14 days before your dog comes to board. Cats require current FRCP, (Feline Rhinotracheitis, Calicivirus and Panleukopenia) and current Rabies vaccination.
Q: Are there any breeds of dogs you will not board?
A: No, there are no breeds that we will not board. We welcome every breed of dog!
Q: Does my animal need to be spayed or neutered?
A: While we do encourage that you choose to spay or neuter your animal, we realize this isn't always an option, for example, show animals or breeding purposes. Therefore we will happily board animals that are still intact.
Q: I free feed my dog at home, why won't you free feed him at your kennel?
A: Some dogs may not eat because they are stressed about being away from home so we need to monitor them and ensure that they are getting adequate nutrition. We will leave their food available for them but in measured amounts.
Q: What if my pet is going to be there for an extended stay?
A: If your pet is staying for an extended term, and is on a special diet, please call us to discuss arrangements. If your pet runs out of their special diet food, we will gladly purchase more. The cost for this service will be $12.00 plus the cost of food. If there are no medical restrictions, then we may feed them a premium kennel-supplied food at no extra charge to you. Please contact us for extended boarding rates.
Q: I don't want to kennel my dog. How can Paws Wright Inn help me?
A: Nobody 'wants' to kennel their pet - we understand that. Boarding your animal while you're away can be a safe alternative. We've specifically designed the accommodations at our facility with your pet in mind. The accommodations are roomy, yet they provide a sense of comfort and safety, and your pets are boarded individually for privacy while eating and sleeping. We have a large fenced exercise yard for individual off-leash or group play time. If the animal has never been boarded before, usually the first night is an adjustment period. Once they realize that they get play time, they're being fed, and that they're still getting attention and care, they settle in just fine. You're more than welcome to give us a call or send an e-mail to get an update on your pet during their stay.
Q: Why can't I drop my pet off at 7am? Why can't I pick up my pet at 10pm?
A: Our drop off and pick-up hours are Monday - Friday 10am - 5pm and Saturday - Sunday 10am - 5pm. We encourage you to make arrangements to pick up and drop off your pet between these hours. We do try to be accommodating however please understand we spend many more hours at the kennel or doing other things for the kennel. If you are unable to drop off within the hours on your selected day, consider dropping off your pet the day before. It could be beneficial to get your pet settled in before you start packing for your vacation. If you are unable to pick up your pet on the day you get back, consider going home for a good nights sleep and picking up your pet the next day feeling more refreshed and ready for your pet who is going to be excited to see you :)
Q: I've been to the kennel and it wasn't Jennifer or Jarvis there. Who else works there?
A: While we enjoy what we do and strive to be here every day all day it's just not possible. While we're away though we have entrusted the care of your pets to a select few. We are confident in their abilities and our hope is that in time you will be comfortable seeing them at the kennel caring for your pets as well.
Office Hours:

Monday to Friday:
9:00am - 6:00pm

Saturday - Sunday:
10:00am - 6:00pm

Closed to the public on Sundays of Long Weekends.

Contact us if you need to pick up or drop off outside of the office hours - a fee may be charged.